Frequently Asked Questions
Q. What is your Return Policy?
A. Because of the uniqueness of the dress industry we must have a no return or exchange policy. If a dress is damaged or ruined during shipping contact us immediately and we will work with you to resolve the problem. All other situations are a final sale.
Q. What are some tips if I'm coming to your store to shop?
A. Shopping Tips?
Q. Can you check stock over the phone?
A. Because our inventory moves so quickly we are unable to tell you accurately if a certain dress is in stock. You will not know until you place the order or come into the store.
Q. Can I call to see if a dress has been sold to my school?
A. Since inventory moves so quickly and our database is used for peaches customers only we can only check this in the store or online after you've placed an order.
Q. How do I place an order?
A. Once you find the item you are interested in click on it and you will be taken to the products detail page. On that page, you can select your size, color, and any accessories. Once you have everything you need, simply select the option to "add to bag" and you can check out at anytime by selecting the checkout button.
Q. Can I place an order over the phone?
A. Yes, you can order over the phone however we do recommend placing the orders online so you can check the status of your order as well as receive e-mail notifications on all status updates for your order. Free shipping is only available on internet orders.
Q. What types of Payment do you accept?
A. We accept most major credit cards, including Visa, MasterCard, Discover. and AMEX. Online we also allow google and paypal checkout methods which allow you to use your bank account in case you do not have a credit card.
Q. How will my item (s) be shipped?
A. All of our shipping information can be found in our shipping section.
Q. Is the information I send over the Internet safe?
A. All the information you send over our website is strictly confidential and is protected by our SSL certified web site. We also have Hacker safe Mcafee Software to ensure additional protection. Your email will not be given to any outside sources without your permission.
Q. How do I use the search option of your site?
A. Our search engine option is unlike any you will ever see in the dress industry. You can search by color, by designer, by occasion, by dress type, by price, all at once. Simply put in your option and our search will display any and all of the dresses that match your request.
Q. How long does it take to receive the product I order?
A. Once your order has been placed it will be processed within 24-72 business hours. If the item you order is in stock, it will ship the next business day. If we need to order the gown from our warehouse or the manufacturer, we will notify you of the ship date. All shipping methods will then take place from the estimated ship date.
Q. What happens after I place an order?
A. After you place an order, you will receive a processing email letting you know your order was received. Next, you will receive a confirmation email with an estimated ship date for your order. Lastly, you will be sent a shipping email with a tracking number for your package. Most of the time the dress you order is either in stock or can be fulfilled from our warehouses within 10 days. If for some reason it will take longer we will notify you immediately of the estimated ship date. If for some reason the item you order is not available before your wear date, we will notify you after your order has been processed and suggest other products very similar to what you were looking for or you can cancel your order. Your card is only charged if we can fulfill your order.
Q. How do I check the status of my order?
A. Simply login to your account you have established . There you can check the status of your order.
Q. What if my dress is not available?
A. If your dress is not in stock and for some reason we cannot order it directly from our warehouse or the designer, we will notify you and give you other options to choose from or you can cancel your order. Your card is only charged if we can fulfill your order.
Q. Why are there pictures up on dresses that are not available?
A. Wear dates range tremendously for all our customers. A certain dress may not be available by your wear date but some customers order dresses a year in advance and we can still get a dress made by then so we leave any dress up that has a possibility of still coming in. if it is truely out of stock forever it will be indicated on the dress page.
Q. When is my credit card charged?
A. Your card is not charged until we can fulfill your order.
Q. How do I find the correct size?
A. On every product detail page you will have the option to view the size chart for the designer of the dress you are ordering. Keep in mind that over 90% of special occasion dresses need alterations. We are not responsible for dresses that do not fit, those size charts are direct from the manufacturers and they cut their dresses according to those size measurements. If you are in between sizes we recommend going up a size as it's easier to take a dress in than let a dress out.
Q. What is a need by and wear by date?
A. The need date is the latest you are willing to accept the dress, the longer you put the better chance you have of getting your order fulfilled. A wear date is the date in which you are wearing the dress.
Q. What if I want a dress in a color that is not listed?
A. The colors that we list on the product detail page are the only colors in which that style dress is produced in.
Q. Do you have your own catalog?
A. We do not have our own catalog, but if you are interested in seeing the dresses in person, simply print out the pictures from the website and once you are in the store, a sales associate would be happy to find certain styles for you.
Q. Do you have a brick and mortar establishment?
A. Our very successful brick and mortar establishment is in Chicago, IL where we have been in business for over 25 years. We have a 10,000 square foot store that is fully dedicated to prom and special occasion dresses.
Q. What are your store hours?
A. Store Hours
Q. Do you take appointments to try on dresses in the store?
A. No, we do not take appointments. We operate on a first come, first serve basis.
Q. Where do I park at Peaches?
A. Peaches is located in a strip mall with many other stores. Parking is very limited in the front. Please do not park in any of the 15 minute parking spots or the laundromat across the street. We do have additional parking across the street at 5928 S Archer Ave.
Q. How many dresses do you keep in stock?
A. We have over 10,000 dresses in stock. At Peaches Boutique, nearly all the dresses you see on our website we do have in the store. Simply print out pictures of the gowns you are interested in and once you are in the store and in the fitting rooms, the sales associate helping you will show you the dresses you are interested in.
Q. Can we get our dress altered at Peaches?
A. If you purchased your dress at Peaches we do have an alterations service available. Alterations generally take up to 4 weeks or the day before your event.
Q. Who pays for the alterations?
A. Alterations are paid for by the customer. Your dress must be paid in full before alteraions will occurr. Any additional alterations must be paid by the customer as well.
