Frequently Asked Questions
- -----------------------STORE FAQ----------------------------
- What is your Return Policy?
- What are some tips if I'm coming to your store to shop?
- Can you check stock over the phone?
- Can I call to see if a dress has been sold to my school?
- What types of Payment do you accept?
- Do you have a brick and mortar establishment?
- How do I use the search option of your site?
- When should I start shopping for my prom dress?
- What are your store hours?
- Do you take appointments to try on dresses in the store?
- Where do I park at Peaches?
- Can we get our dress altered at Peaches?
- Who pays for the alterations?
- Are you an authorized retailer?
- Are prices the same on your website and in your store?
- ---------------------ONLINE FAQ-----------------------------
- How do I place an order?
- Can I place an order over the phone?
- How will my item(s) be shipped?
- Is the information I send over the Internet safe?
- How long does it take to receive the product I order?
- What happens after I place an order?
- How do I check the status of my order?
- What if my dress is not available?
- Why are there pictures up on dresses that are not available immediately?
- When is my credit card charged?
- How do I find the correct size?
- What is a need date?
- What if I want a dress in a color that is not listed?
- Do you have your own catalog?
- How many dresses do you keep in stock?
- Do you rent dresses?
- How do I check the availability and delivery time?
- I saw an item that I wanted and now I can't find it?
- I'm tall; can I get a dress with longer length?
- My order says "cancelled", why is that?
- How do I track my order?
- Do you have additional images?
- Why haven't you responded to my email?
- Why was my credit card declined?
- What are the length of your dresses?
- What if my billing and shipping addresses are different?
- How do I contact you?
- Why do I need to pay tax in Illinois?
- Do you offer Gift Cards?
- Do you ship internationally?
- Do you Price Match?
- What is your online return policy?
Q. -----------------------STORE FAQ----------------------------
A. Please visit this section for questions regarding visiting our store location.
Q. Can you check stock over the phone?
A. Because our inventory moves so quickly we are unable to tell you accurately if a certain dress is in stock. You will not know until you place the order or come into the store.
Q. Can I call to see if a dress has been sold to my school?
A. Since inventory moves so quickly and our database is used for peaches customers only we can only check this once you are in the store and with our sales associates.
Q. What types of Payment do you accept?
A. We accept most major credit cards, including Visa, MasterCard, Discover and AMEX on www.peachesboutique.com. In our brick and mortar store we also accept cash, check, and debit.
Q. Do you have a brick and mortar establishment?
A. Our very successful brick and mortar establishment is in Chicago, IL where we have been in business for over 25 years. We have a 10,000 square foot store that is fully dedicated to prom and special occasion dresses. Prices vary upon customer service. Customers are given one on one special attention to find perfect fit and desired style for their Special Occasion Dress in our brick and mortar store. The dresses are beaded, steamed, hung in a garment bag ready to wear and registered for your event. At our brick and mortar store, we also offer expert tailoring, as well as an accessory department and shoe department for one stop shopping.
Q. How do I use the search option of your site?
A. Our search engine option is unlike any you will ever see in the dress industry. You can search by color, by designer, by occasion, by dress type, by price, all at once. Simply put in your option and our search will display any and all of the dresses that match your request.
Q. When should I start shopping for my prom dress?
A. It is never too early to start shopping for your prom dress. We have all of our new lines for the current year starting in January. We suggest shopping early to ensure availability of your favorite dress!
Q. What are your store hours?
A. Mon-Fri: 12pm - 9pm
Saturday: 10am - 6pm
Sunday: 10am - 5pm
Q. Do you take appointments to try on dresses in the store?
A. No, we do not take appointments. We operate on a first come, first serve basis. At Peaches Boutique, we have a first come, first serve basis. If you're coming to the store to try on dresses we do recommend getting here in plenty of time before we close. 3 hours before we close on the weekdays and even earlier on weekends. We are an incredibly busy store and want to make sure we are able to provide the best possible customer service by giving you plenty of time to try on dresses.
Q. Where do I park at Peaches?
A. Peaches is located in a strip mall with many other stores. Parking is very limited in the front. Please do not park in any of the 15 minute parking spots or the laundromat across the street. We do have additional parking across the street at 5928 S Archer Ave. Additional Parking also available at Midway EZ Parking. Peaches will validate your parking if you purchase a dress.
Q. Can we get our dress altered at Peaches?
A. If you purchased your dress at Peaches we do have an alterations service available. Alterations generally take 4-6 weeks or the day before your event.
Q. Who pays for the alterations?
A. Alterations are paid for by the customer. Your dress must be paid in full before alterations will occur. Any additional alterations must be paid by the customer as well.
Q. Are you an authorized retailer?
A. Yes we are an authorized retailer; we have been working with the designers that we carry for many years.
Q. Are prices the same on your website and in your store?
A. Yes all of our prices shown on the webpage are also the prices of the dresses in our store. We also have a price match program, please ask us how it works! Jovani products are excluded from any price match.
Q. ---------------------ONLINE FAQ-----------------------------
A. Please visit this section for answers regarding ordering a dress on our webpage.
Q. How do I place an order?
A. Once you find the item you are interested in click on it and you will be taken to the products detail page. On that page, you can select your size, color, and any accessories. Once you have everything you need, simply select the option to "add to bag" and you can check out at anytime by selecting the checkout button.
Q. Can I place an order over the phone?
A. Yes we have customer service representatives that will be more than happy to help you place the order over the phone. Please have your style number, shipping information, and payment information ready.
Q. Is the information I send over the Internet safe?
A. All the information you send over our website is strictly confidential and is protected by our SSL certified web site. We also have Hacker safe Mcafee Software to ensure additional protection. Your email will not be given to any outside sources without your permission.
Q. How long does it take to receive the product I order?
A. Once your order has been placed it will be processed as soon as possible with our order department. If the item you order is in stock, it will ship the next business day. If we need to order the gown from our warehouse or the manufacturer, we will notify you of the ship date. All shipping methods will then take place from the estimated ship date.
Q. What happens after I place an order?
A. After you place an order, you will receive a processing email letting you know your order was received. Next, you will receive a confirmation email with an estimated ship date for your order. Lastly, you will be sent a shipping email with a tracking number for your package. Most of the time the dress you order is either in stock or can be fulfilled from our warehouses within 10 days. If for some reason it will take longer we will notify you immediately of the estimated ship date. If for some reason the item you order is not available before your wear date, we will notify you after your order has been processed and suggest other products very similar to what you were looking for or you can cancel your order. Your card is only charged if we can fulfill your order.
Q. How do I check the status of my order?
A. Simply login to your account you have established. There you can check the status of your order.
Q. What if my dress is not available?
A. If your dress is not in stock and for some reason we cannot order it directly from our warehouse or the designer, we will notify you and give you other options to choose from or you can cancel your order. Your card is only charged if we can fulfill your order.
Q. Why are there pictures up on dresses that are not available immediately?
A. Wear dates range tremendously for all our customers. A certain dress may not be available by your wear date but some customers order dresses a year in advance and we can still get a dress made by then so we leave any dress up that has a possibility of still coming in. If it is truely out of stock forever it will be indicated on the dress page.
Q. When is my credit card charged?
A. Your card is not charged until we can fulfill your order with a confirmed ship date that is before your wear date.
Q. How do I find the correct size?
A. On every product detail page you will have the option to view the size chart for the designer of the dress you are ordering. Keep in mind that over 90% of special occasion dresses need alterations. We are not responsible for dresses that do not fit, those size charts are direct from the manufacturers and they cut their dresses according to those size measurements. If you are in between sizes we recommend going up a size as it's easier to take a dress in than let a dress out.
Q. What is a need date?
A. The need date is the date that you will be wearing the gown or the latest you are willing to accept the dress, the longer you put the better chance you have of getting your order fulfilled.
Q. What if I want a dress in a color that is not listed?
A. The colors that we list on the product detail page are the only colors in which that style dress is produced in.
Q. Do you have your own catalog?
A. We do not have our own catalog, but if you are interested in seeing the dresses in person, simply print out the pictures from the website and once you are in the store, a sales associate would be happy to find certain styles for you.
Q. How many dresses do you keep in stock?
A. We have over 20,000 dresses in stock. At Peaches Boutique, nearly all the dresses you see on our website we do have in the store. Simply print out pictures of the gowns you are interested in and once you are in the store and in the fitting rooms, the sales associate helping you will show you the dresses you are interested in.
Q. Do you rent dresses?
A. No, we do not have any dresses available to rent.
Q. How do I check the availability and delivery time?
A. Since there are so many orders coming through at all times we are not able to accurately check availability of a dress until there is an order placed for it. If we have been given up to date shipping information it is shown on our webpage.
Q. I saw an item that I wanted and now I can't find it?
A. When an item no longer has stock and is discontinued by the manufacturer, it is taken off of the website since it is no longer available for purchase.
Q. I'm tall; can I get a dress with longer length?
A. Some designers are able to make dresses with a longer length, but it does take 6-8 weeks for the special order. Please email to inquire about extra length.
Q. My order says "cancelled", why is that?
A. If your order was out of stock or was a bad credit card and we did not receive a response from you regarding your order, it will be cancelled.
Q. How do I track my order?
A. Once your order has been shipped you will receive an email from UPS with your tracking number and you can track your package at UPS.com. If you did not receive your tracking number and your order status says shipped, please contact us.
Q. Do you have additional images?
A. All of the available images that we have been given are shown on the webpage. We know that it can be frustrating not seeing the dress in other colors, but we are given the images directly from the manufacturers and we don't always receive one in every color that they offer.
Q. Why haven't you responded to my email?
A. With the high volume of emails received during prom season it can take 24-72 hours for a response. Also please make sure that you have added our email address to your list of addresses to accept emails from, our response could have been placed in your junk folder if we are not on that list.
Q. Why was my credit card declined?
A. There are a few reasons that your credit card would be declined: the numbers could have been typed incorrectly, your bank might have a limit on purchase totals, or there could be a security feature on your card not allowing it to be used out of your state or country.
Q. What are the length of your dresses?
A. The standard length on long dresses is 58-60 inches.
Q. What if my billing and shipping addresses are different?
A. This can delay the process of your order and your order will need to go to our fraud protection department and more information from the customer is usually needed to be able to proceed.
Q. How do I contact you?
A. Please see our Store Info page for all our contact information.
Q. Why do I need to pay tax in Illinois?
A. It is state law that anything purchased in the state of Illinois is subject to state tax.
Q. Do you offer Gift Cards?
A. Yes we do! You can purchase gift cards in the amount of $25, $50, and $100 that can be used online or in our store.
A. If you find a lower price for any non-sale full priced dress that we carry prior to placing an order or buying in our store, we will match that price. Call us before placing an order or bring proof into our store to tell us where we can find the current dress at a lower price on another site and we will match that price. All Exceptions are shown on the Price Match page with detailed information.